Introduction to the research paper of business process mapping Essay - 1

Introduction to the research paper of business process mapping (operations management) - Essay Example rials, employees and other resources, developing them according to the organization’s needs and utilizing them as effectively and efficiently possible for the organization. (Brown et al, 2001). Operations management is a very broad segment of the organization and covers many areas including costing, manufacturing and supervising. (Stevenson, 2008). No matter the business falls in the category of service industry, manufacturing industry or a combination of both, operations management is nevertheless an essential ingredient for its success. (Jacka and Keller, 2009). However, there might be a drastic difference in the operations management of any two given organizations depending upon the nature of the business and the way the companies operate. (Brown et al, 2001). In case of a manufacturing organization, the operations manager is expected to take care of every single step involved in manufacturing the end-product starting right from the purchase of raw materials and hiring of human resource. (Greasley, 2009). In terms of a service-oriented firm, operations management would mean taking care of each and every step related to delivering the service to the customer and maintaining the flow of processes within the organization. (Stevenson, 2008). In today’s business environment, a successful organization either has an operations management section in its hierarchy or it would outsource such processes to the professional operations management firms present in the market since without it, keeping track of constantly evolving business practices is next to impossible and the business is likely to fail. (Brown et al, 2001). One of the most important aspects of operations management is Business Process Mapping. In order to maintain effectiveness and efficiency in the business processes and to keep track of the developments and procedures, the operations manager needs to lay device a tool to map the operations and processes. (Page, 2010). This tool is called Business